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Bryan Texas Utilities

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Request for Transfer of Service(s)

Important Information About Transfers

Transferring services from one location to another requires a Disconnection of Existing Service request (for your current location) and an application for New Service at your new location so we can update our records. If you need to maintain services at both locations during your move, BTU allows up to two weeks of overlap between the new location's connect date and the old location's disconnect date. Note that problems with your current account such as a past-due balance or an invalid deposit must be resolved before your request can be processed.
Please enter the requested information below and click the Submit Information button to submit your information to our Customer Service department. BTU Customer Service will follow up with an acknowledgement email once the service request is processed.

If a response is not received by the end of the business day, please call BTU Customer Service at (979) 821-5700.

Business hours are Monday through Friday, 8 AM to 5 PM. BTU cannot guarantee that your service will be transferred on your requested date, but we make every attempt to complete the transfer on the desired date.

DISCONNECTION OF EXISTING SERVICE(S)

BTU Account Number:
Name (First, Middle, Last):    
Driver's license:
Last 4 of Social Security #:
Spouse's Name:
Last 4 of Spouse Social Security #:
Email Address:
Forwarding Address:
Forwarding City:
Forwarding State:
Forwarding Zip Code:
Work/Daytime Phone:
Home/Evening Phone:

Address to be disconnected:

House #:
Full Street Name:
Unit:
Service(s) to be disconnected:
Desired disconnection date:
NOTE: BTU can only disconnect services Monday thru Friday, excluding holidays.

Application for New Service

NOTE: BTU now requires that deposits be paid at the time services are requested.  Please provide a current phone number so that you can be contacted for a credit card or e-check payment.  Services will not be connected until payment is received.
Current Phone:
Method of Deposit:

Address to be connected

House #:
Full Street Name:
Unit:
Service(s) to be connected:
Desired connection date:
NOTE: BTU can only connect services Monday thru Friday, excluding holidays.
Additional comments/instructions: