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Bryan Texas Utilities

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Application for New Residential Service(s)

Please allow us 2-3 hours to process your application. We will send an email with your account number once the application has been completed. The email will include your deposit amount to be paid. Deposit amounts are either $145.00 (electric service only) or $180.00 (electric, water, waste water, solid waste and drainage & transportation services).

Important Information About Your Account

  • Setting up My Online Payment Account
    You will be able to set up your online payment account after you receive your first month’s bill.
  • Request to Waive the Deposit Payment
    We will accept a Letter of Credit from your current utility provider with a minimum of 12 months of service and no more than 2 late payments in the last 12 months. We will initially bill your account the deposit amount. Once we receive the Letter of Credit and if it meets our requirements we will at that time adjust off the deposit amount. Please email Letters of Credit to ContactBTU@btutilities.com or fax to 979-821-5781.
If you have any questions or concerns please contact BTU Customer Service.
If services are required same day, this application must be submitted before 4 PM.
Do not Fax or Email this page. If you prefer to use Fax or Email, please print the PDF application.


Primary Applicant

Name (First, Middle, Last):
Date of Birth:
(Must be 18 or older to apply for service)
Driver's License #:
Driver's License State:
Drivers License Image:

(.pdf, .jpg, .png, .tiff)
Social Security #:
Email Address:
Phone:
Mailing Address for BTU Bills:
City:
State:
Zip Code:
Add Co-Applicant       Add Authorized Contact

Address to be connected:

House #:
Full Street Name:
Unit:
First Page and Signature page of Lease/Proof of Ownership:
Desired connection date:
NOTE: BTU can only connect services Monday thru Friday, excluding holidays.
Additional comments/instructions:

Do you request your information to be kept confidential?


The Texas Utilities Code, Chapter 182, provides that a customer may request that personal information and any information relating to the volume of units of utility usage, including amounts billed to or collected from, is kept confidential. See btutilities.com for the Privacy and Confidentiality Policy.
  1. The Applicant acknowledges that utility accounts and deposits are not transferable between individuals and that the utility deposit will only be refunded in the name on the account. Utility deposits will be refunded upon disconnection of service and then only after the final bill has been applied.
  2. The Applicant acknowledges that the meters are the property of the City and that they may be turned on or off only as authorized by the City.
  3. The City has the right of access to meters whenever necessary. Failure to provide permanent access to meters may result in disconnection of service.
  4. I agree that BTU may hold me responsible for the past unpaid utility bills of any person that I allow to live with me or to occupy any building that has utility service in my name. I authorize BTU to transfer the balances of such unpaid utility bills to my account and to disconnect my utilities if those balances are not paid in full.
  5. Any unauthorized connection or disconnection of a meter is illegal and will result in the immediate termination of service and will be presumed to be the act or fault of the applicant.
  6. If at any time there is failure to pay when due any charge for service or repair, the City may discontinue service to any and all meters in the name of the Applicant until arrears and all appropriate fees are paid.
  7. The City is not responsible for loss resulting from interrupted service.
  8. The Applicant also agrees to abide by and consider as part of this contract any ordinance, rules and regulations the City adopts concerning utility service, Municipal and Rural.
RIGHTS OF APPLICANT: If there is a dispute concerning billing, the Applicant has the right to a consultation with the Utility Customer Service Department, BTU, 205 E. 28th Street, telephone number (979) 821-5700.